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Compliments and Complaints

How to let school know if you have any comments or compliments? 

It is always good to receive positive feedback. This can be given verbally or in writing using the form below.  It is encouraging to hear when situations go well and are appreciated and your comments will always be shared with staff and pupils where appropriate. There is also an opportunity to give compliments through any school questionnaires or Parent View

Who to contact if you have a concern?

At Acre View Primary School, we want not only your child/children to be happy, but also parents & carers.  If you have any queries or concerns whatsoever, please do not hesitate to raise these, in the first instance, with your child's teacher.

A concern may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.

For information regarding who to speak to, please see our Meet the team page.

To make a concern please fill in the form below:

Who to contact if you have a complaint?

In the unlikely event that, after speaking to the appropriate class teacher, you feel you still have not received a resolution to your concern, please complete a complaint form included below or from the school office. Please include who you have spoken to and your expected resolution, together with any other information which may assist us in investigating your complaint.   

A complaint may be defined as ‘an expression of dissatisfaction, however made, about actions taken or a lack of action

 School will acknowledge receipt of your complaint and our Headteacher or Deputy Head will endeavour to contact you as soon as possible to discuss it; you will receive a response to your complaint no later than 10 working days following receipt of full details, in line with the Department for Education guidelines.  

For your information, a copy of our Complaints Procedure Policy can be found here. 


Please look at our complaints policy within our Leadership and Management policy handbook